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Q: How is Arizona Livescan responding to the Corona Virus?

A: Due to the nature of our work, our employees practice hand hygiene on a regular basis. Please read our statement on Fingerprinting Hygiene.

Q: How much do you charge for Fingerprinting?

A: Pricing is based on the type of fingerprinting you require. Fees begin at $15 (for additional cards), and then $29 for standard set of fingerprints, and will also depend on the number of cards or the process you are following. Call one of our qualified fingerprint technicians to discuss your fingerprinting needs. They will ask you questions like:

  • do you have any written fingerprinting instructions for the technician?
  • which are you getting fingerprints for?
  • who is requesting your fingerprints?
  • which city are you located in (so we can direct you to the best fingerprinting station)?

Q. Do you guarantee that my prints will be accepted? Livescan is quite accurate, but sometimes prints are rejected because they are just too difficult to read. Other reasons why fingerprints are rejected are due to incorrect procedures. Because we want to avoid and minimize the rejection rate, we use livescan. We also ask that you provide our technicians with instructions on the procedure you must follow. If your prints are rejected after visiting one of our network locations, bring your original receipt to any one of the AZLS corporate offices along with the rejection notice within 90 days and we will reprint you for free. Note that the third-party authorized AZLS network members are individually owned and operated and their refund and reprinting policy may differ from ours. It is recommended you call first and discuss your specific situation with one of our staff members.

Q: How much do you charge for ID Photos (2×2) or Passport Photos?

A: ID photos are two 2″x2″ photos. They can be used for passports or for licensing purposes. If you are wearing a hat, it should be removed for the photo or it may be sent back by the requesting agency. We make it easy and fast to take care of fingerprinting and photo requirements in one stop.

Q: How can Arizona Livescan provide Livescan services if the Arizona Department of Public Safety cannot accept the fingerprints electronically?

A: Excellent question! We use the Livescan system to capture your prints and apply them to the standard FBI FD-258 card accepted everywhere. We call our service “printable livescan”–satisfying AZ State’s printed card requirement with the advantages that livescan technology provides. Our fingerprint services are actually preferred by many organizations because we have completely eliminated operator error, smudges and many of the reasons why fingerprints are rejected. At Arizona Livescan we are committed to providing our customers with the best possible service and technology. With that, we have invested in Livescan systems so that we can collect the very best possible images. We apply those images to standard FBI FD-258  fingerprint cards using an FBI-Certified printer. This fingerprint collection process allows us to capture the best images of your fingerprints thereby avoiding delays and missed deadlines for returned prints. And yes, our fingerprint cards are accepted at the Arizona Department of Public Safety, all state and federal agencies, as well as other states. If you have any questions please contact us directly at 602-246-3444. We are always here to assist you with all of your fingerprinting needs.

Q: What is a Fingerprint Clearance Card?

A: A person seeking employment, licensing, or admittance into a college, university or educational program may be required to apply for a Fingerprint Clearance Card. A successful applicant will receive a small laminated card verifying that a person is capable of gaining legal employment based on his criminal background or absence thereof. Employers use the fingerprint clearance card as a means of establishing a potential or current employee’s background. Even though fingerprints do not change, a new set must be submitted to the Licensing Unit every time you renew a license to ensure no criminal activity has occurred since the last license was issued. For more information concerning the Fingerprint Clearance Card process in Arizona see the Department of Public Safety, State of Arizona.

Q: Do I need an appointment to get my fingerprints done at Arizona Livescan?

A: No. You do not need an appointment. You may come in anytime during our hours of operation. Our livescan technology we offers a quick and efficient method of collecting fingerprint images.

Q: How long will it take?

A: It should take approximately 10 – 15 minutes for us to collect your fingerprints and ensure your application and paperwork is completed.

Q: Can you do IVP Fingerprinting for Teachers?

A: Yes! We serve hundreds of Arizona school teachers. Bring your money order in with you (made payable to DPS). Currently the fee for DPS is $67 for employees, $65 for volunteers. That fee is not inclusive of the fingerprint rolling fee.

Q: What do I need to bring with me

A: Visit Preparing for your visit before you come in. Make sure you bring in acceptable identification (unexpired government-issued picture ID) and any paperwork that you were issued. If you are applying for Identify Verified Prints (required teachers, student teachers, contractors at schools and non-certificated employees) please ensure that you bring in a money order made out the Department of Public Safety in the correct amount (listed on your application). We’ll take it from there!

Q: How can I obtain an application packet for an initial or renewal Fingerprint Clearance Card?

A: Arizona Livescan will provide you with an application packet including an envelope for sending your prints. There is no need to request the fingerprint clearance card application from DPS so this saves you one more step in the process. FCC applications and pre-addressed envelopes are provided as a courtesy. It is the responsibility of the applicant to know which Fingerprint Clearance Card they are applying for and how to complete the forms.

Q: I have 12 employees that need to obtain a Fingerprint Clearance Card. Can you come to our business and fingerprint us all at once?

A: Yes, we provide mobile, on-site fingerprinting services using our livescan technology as a way for our clients to save time and money on hidden costs such as gas and travel time. We can fingerprint 1 or 100 and can accommodate any size group for one day or several. Get a quick quote for mobile fingerprinting today.

Q: What is the fee to obtain a Fingerprint Clearance Card?

A: The fee to obtain your Fingerprint Clearance Card is set by DPS and is listed on your application. Note that this fee is made payable directly to the Department of Public Safety and that the fingerprint rolling fee charged by Arizona Livescan is a separate fee.

Q: What forms of payment are accepted?

A: Arizona Livescan accepts cash, credit and debit cards for its fingerprint and ID photo services.

If you are applying for a fingerprint clearance card through the AZ Department of Public Safety then your application will require a money order, cashier’s check or check drawn on a business account and made payable to DPS.  It is always recommended to contact DPS directly to ensure that their payment policy has not changed. You can reach them directly at (602) 223-2279.

Q: Where can I learn more about the AZ Fingerprint Clearance Card?

A: You can learn more about the process for obtaining a Fingerprint Clearance Card by reading our website and visiting the Department of Public Safety’s website where you will find the most current information about their rules and regulations.

Q. I want to request a voluntary background check through the Federal Bureau of Investigation (FBI). Do you provide fingerprint services for the FBI?

A: Yes, we can record  your fingerprints on the standard FBI FD-258 card. Follow the instructions at Submitting an Identification Record Request to the FBI

Q. I was fingerprinted in Phoenix last year to volunteer at my son’s school. Now that I am going to apply for my Arizona Board of Nursing license they want my fingerprints, too. Why do I have to keep on getting fingerprinted?

A: You must undergo a fingerprint-based background check for each agency requiring you to do so. All fingerprint-based background checks are mandated by some type of legislation–municipal, state, or federal. In most cases, your fingerprints are not stored nor are they kept on file. Since fingerprint-based background checks offer a greater degree of accuracy than simple name and Social Security number checks, your fingerprints are used to compare to the criminal history record databases.

Q. The process I need calls for wet ink. I have verified that I cannot use printable livescan and I absolutely need you to fingerprint me using the old-fashioned, error-pr0ne ink pad. Can you still help me?

A. If you really, really need wet ink we can still help you. We have found that less than 1% of our customers really, really need it. Typically, the person on the receiving end is simply unfamiliar with printable livescan. In fact, some Arizona State Departments, like the Arizona Department of Insurance require you go to a fingerprinter with the ability to do printable livescan. Yes. Please come to our regional offices located in Mesa, Phoenix and/or Tucson so we can ensure that your wet ink fingerprints are done correctly. Our mobile fingerprinting service can accommodate livescan and ink fingerprinting as well.

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